Frequently asked questions

Every piece is made to order. Production takes 2–3 business days, plus shipping — 2–7 days across Canada, 5–10 to the US. You'll get tracking as soon as it's on its way.

Across Canada and the United States, with free standard shipping on every order.

Nothing sits in a warehouse. Each piece is 3D-printed and assembled in our Guelph studio after you order it.

Dry microfiber cloth. Keep it away from moisture, direct sunlight and heat.

support@kaymomi.com — we reply within 24 hours.

An image engraved in micro-thin layers of material. In daylight it appears as a subtle relief, but lit from behind, light passes through the layers to reveal your photo in glowing detail.

Absolutely — that's the whole idea. Upload your photo, choose your background style, and preview the result before checkout.

High-resolution, well-lit photos with clear contrast. Close-ups of faces, pets and couples look incredible. We review every photo and reach out if anything needs adjusting.

Two. Image as is keeps your photo exactly as it is. Clear background isolates your subject onto a clean backdrop.

A dimmable LED powered by USB-A — place it anywhere and enjoy the glow whenever you like.

It's used only to create your keepsake, and deleted afterwards.

A matte black desk display with slide-in message inserts — swap them whenever the mood changes. Your order includes the frame and 4 inserts of your choice from the catalog.

Slide the old one out, slide the new one in. Under five seconds, no tools.

Yes. Add a custom insert for $9 and we print exactly what you type — two lines, 15 characters each. (Keep it desk-appropriate. HR reads these.)

The frame is 230 × 90 × 45 mm. Inserts are 230 × 80 mm. Smaller than your keyboard.

Yes. Every insert is 230 × 80 mm and fits every Mood Sign frame.

$9 for your first insert, and $9 for each additional one you add.

That's the entire point. Type it, we print it — two lines, 15 characters each including spaces.